websites & self-service portals. 

Websites & Self-Service Portals at jls are central digital entry points for your customers. With the offer websites & self-service portals, jls bundles corporate website solutions, web portals and custom web solutions that make information, services and processes accessible in one place.

This ranges from classic corporate websites to customer portals and B2B platforms. The key is always clear content structure, easy-to-find self-service functions and a solution that fits into your overall customer experience.

Simple websites mainly provide information. Custom web solutions and web portals from jls go further and map real business processes like requests, registrations, contract workflows or service cases.

Typical examples include customer portals, B2B ordering platforms or service portals with login areas where content, workflows and permissions work together. In the references you can see this in practice for example in the Swisspower / LEGhub case.

Well-designed websites and portals reduce workload for your team and give customers more control. They find information faster, complete simple tasks on their own and need to contact you less often. That improves the experience and lowers internal effort.

Combined with sales & advisory tools, complex offerings can be explained in a structured way. Together with mobile apps & pwa or digital signage, you can create an omnichannel experience where website, portal and physical touchpoints work together instead of running in silos.

It usually starts with your goals, target groups and existing touchpoints. Based on that, jls combines (as needed) cx consulting with UX concept work and technical architecture.

For corporate websites and portals, jls develops information architecture, navigation, user flows and UX patterns first in prototypes. These are tested with stakeholders or users and refined iteratively. You can see the process in the blog post Methodical Website Relaunch: Optimising User Experience

Web portals and custom web solutions from jls are connected to existing systems via interfaces, for example CRM, ERP or industry-specific software. In the technology area, jls ensures stable integrations and clean data flows.

With content automation, you can maintain content for websites, portals and other channels more efficiently. Rules, templates and data sources help generate variants for different audiences or locations without building every version manually.

Start by reviewing websites & self-service portals and browsing relevant references. This helps you quickly see which portal and website types fit your situation.

You can reach out to jls via the contact page whether you already have a concrete portal project in mind, a corporate website initiative or just a goal like higher self-service usage. Together you define the right first-step features, how the solution should work with your existing touchpoints and systems and which design and technology building blocks are needed.