Added value
- Many years of experience with innovative digital touchpoints and their implementation in a wide range of industries.
- Unique combination of strategy, design and implementation expertise.
- Proven methodology from ideation and prototyping to solution and product design.
Scope of application
Decisive accents in the customer experience can be set at various points along the customer journey: Be it to increase awareness with digital signage solutions, to expand the POS with interactive solutions or to strengthen the after-sales process and customer loyalty with customer portals.
The customer journey should be supported with digital media where they can really make a contribution to achieving the defined corporate goals.
This is why every digitalisation project starts with a concept that clearly analyses the customer journey and product vision and contains tailored, targeted measures.
Benefits
Many years of experience
Consultancy with implementation expertise
Human-centred design
Innovation
Proven methodology
Continuous optimisation
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What should I know about CX Consulting at jls?
What does jls mean by Customer Experience (CX) Consulting?
Customer Experience Consulting at jls means systematically analyzing and developing your entire digital customer journey from initial awareness through service usage and customer retention. Within its Customer Experience offering, jls combines strategic customer experience consulting, digital customer journey consulting and elements of customer development so business goals and customer needs come together.
The focus is on practical questions such as: Where do users drop off, which touchpoints work well, which are still missing and what role can digital solutions like Digital Signage, Websites & Self-Service Portals or Mobile Apps & PWA play in your customer experience?
What does a digital CX consulting engagement with jls look like?
A CX consulting project at jls usually starts by looking at your goals, existing touchpoints and available data. This is followed by joint workshops where we visualize customer journeys, identify pain points and opportunities and develop hypotheses for new or improved touchpoints.
These sessions lead to a prioritized roadmap: Which measures have the biggest impact, which digital touchpoints should be tackled first and how solutions like Digital Signage, Websites & Self-Service Portals, Mobile Apps & PWA, Gamification or Customer Feedback work together. In the References section, you can see how this kind of journey work has led to concrete projects like portals, signage networks or apps.
In which cases is CX Consulting with jls a good fit?
CX Consulting with jls is especially suitable if you feel your customer journey has grown over time and no longer works together as a coherent whole. Typical situations include having multiple digital touchpoints that are not aligned technically or in terms of content, planning new services, portals or branch concepts or wanting to achieve goals like more leads, better conversion, increased self-service usage or repeat customers.
Especially if you are already considering solutions like Digital Signage, Websites & Self-Service Portals, Mobile Apps & PWA, Gamification or Customer Feedback but it is not yet clear where the biggest leverage lies, the Customer Experience / CX Consulting offering helps you set priorities and define a concrete roadmap. In the References section, you can see how real projects have emerged from these kinds of questions.