Added value
- Survey and satisfaction measurement of central stakeholders via all feedback channels (e.g., web surveys or survey link via email).
- Evaluation convenient and central, directly in the evaluation dashboard. And all in real time!
Scope of application
Digitise satisfaction measurement using intuitive questionnaires to capture customer feedback. Whether healthcare, catering or retail, with our Customer Feedback Tool you can always know about the satisfaction of your patients, guests and customers and can immediately identify and react to potential improvements.
Benefits
Quality management
Compare locations
Data in real time
Intuitive design
Hassle-free evaluation
Data located in Switzerland
Our product
opiniooon.
Digital real-time satisfaction measurement at the point of experience
With the multi-channel software solution opiniooon, live digital surveys can be conducted at the point of experience and cross-channel feedback from internal and external stakeholders can be consolidated in real time in a central dashboard.
The Customer Feedback Tool lets you measure the satisfaction of your customers, patients, guests or employees directly on site. Our software allows a live evaluation of all collected feedback data. Companies have the satisfaction of their target group under control at every location and time and can immediately identify potential improvements.
«Thanks to opiniooon, we can pick up guest needs even better and drive improvements in a targeted manner.»
Scope of application
Outpatient & inpatient patient satisfaction
Hospitals, physical practices and medical practices can use opiniooon tablets to conduct patient surveys directly on site or via integration into patient terminals.
Quality management in restaurants
Engaging in honest dialogue with guests is a key challenge. Guests can share their opinions directly on site - a guest survey becomes a meaningful management tool with no additional effort.
Service quality in retail
The feedback tablets allow local customers to share their opinions on the shopping experience.
Comments
Avg. Completion Time (sec.)
Languages
Collected Feedbacks
Questionnaire
An individual short questionnaire asks customers the right questions. Customers can express their satisfaction through various rating scales. With multiple-choice suggested improvements, your customers tell you what you can do even better. Customers can leave a personal comment at the end in a free text field Easily and intuitively capture customer satisfaction.
Evaluation questions · Reasons · Multiple choice · Comments
Dashboard
The online dashboard ensures that companies have customer satisfaction under control 365 days a year. Surveys conducted can be viewed in real time as an overview or individual evaluation. Feedback is aggregated into a satisfaction score and can be compared per location over time. The analysis dashboard immediately evaluates and graphically processes guest surveys. Location managers can check live if their location is on track. Management sees customer satisfaction at a glance at all locations and can immediately see potential for improvement.
Performance overview · Feedbacks · Comparisons
Reports
Individual reports (filter function, PDF report, CSV export) graphically summarise the most important data. Create PDFs or an overview of the current quality figures for each location. With the filter function, locations and location groups can be individually filtered. With a few clicks you can generate individual PDF reports of the feedback data. Feedback data can also be exported via the CSV interface.
PDF Report · CSV Export · Filter function
Multi-channel
The multi-channel function makes it possible to conduct surveys seamlessly across all digital feedback channels. In addition to tablet surveys, you can also send surveys via email or via survey link via SMS, integrate questionnaires directly on your website or map survey links to QR codes.
Email · SMS · Web surveys
«Our goal was to develop a simple survey tool for entrepreneurs.»
This might also interest you
Blog post «Measuring employee satisfaction»
Blog post «Increase guest satisfaction»
Blog post «Generate feedback»
What should I know about customer feedback at jls?
What does jls mean by customer feedback and how can you measure satisfaction digitally?
At jls, customer feedback means the continuous, digital measurement of opinions, ratings and comments along your customer journey. Instead of running surveys only occasionally, you can use short digital questionnaires to measure customer satisfaction and see in a dashboard how satisfied customers, patients or guests are with services, products and processes.
Within customer experience, customer feedback is always designed to support concrete quality management decisions.
How does the customer feedback solution from jls work in practice?
The customer feedback solution from jls follows a multi-channel approach. You can collect feedback directly at the point of experience via tablets as customer feedback terminals, through web surveys on your website, via survey links in emails or through QR codes.
All responses flow into a central online dashboard where you analyze feedback in real time and see which touchpoints perform well and where adjustments are needed.
The solution can be integrated with other offerings such as digital signage, websites & self service portals or mobile apps & pwa.
Which touchpoints can you use to collect real-time feedback?
With the customer feedback solution from jls, you can capture real-time feedback at various touchpoints, for example:
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Tablets at reception
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Terminals in waiting areas
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Feedback widgets on your website
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Links in transactional emails
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SMS messages
Thanks to opiniooon’s multi-channel functionality, the same questionnaires can be used on tablets, on the web platform or via email link and all responses are consolidated in the same dashboard.
This creates a continuous view of your journey, whether the interaction takes place in a store, hospital, restaurant or online.
How do I start a customer feedback project with jls?
If customers already provide feedback but it is not analyzed in a structured way or you lack a clear overview across locations, starting with customer feedback is a logical step.
You do not need a finished concept. What matters is understanding which target groups you want to gain deeper insights into and at which touchpoints you currently lack data.
You can contact jls via the contact section without obligation, whether you want to begin with a single customer feedback terminal or implement a multi-location dashboard setup.
Together, you define which questionnaires, channels and integrations fit your situation and how customer feedback works alongside customer experience, websites & self service portals, sales & advisory tools or content automation.