Digital customer experiences with impact.

jls digital ag, or simply jls and formerly also known as John Lay Solutions, is a full-service digital agency in Switzerland with offices in Lucerne, Zurich and Bern.

For several decades, we have been developing digital solutions for clients across various industries. Our focus is on digital customer experiences, including digital signage, app and web development, content automation and further solutions along the entire customer journey.

As a full-service digital agency in Switzerland, jls provides a broad portfolio structured into three main areas: Customer Experience, Design and Technology. These include:

• Digital signage solutions and interactive displays
• Gamification concepts and implementations
• CX consulting with a focus on customer experience and digital customer journeys
• Sales and advisory tools for consulting and sales teams
• Websites and self-service portals with custom development tailored to client needs
• Customer feedback solutions for real-time feedback
• Mobile apps and Progressive Web Apps (PWA)
• Motion design and video content
• Content automation for streamlined and automated content processes

This allows us to plan, design and technically implement digital touchpoints end to end.

jls digital ag has offices in Lucerne, Zurich and Bern. From these locations, we deliver projects across the whole of Switzerland. A selection of our work can be found in our references throughout the country.

As a full-service digital agency in Switzerland, jls supports digital projects from the initial idea through to ongoing operations. Strategy, concept, design and technology are delivered by one integrated team, so you do not need to coordinate multiple service providers for different disciplines.

In practice, this means that for projects such as digital signage initiatives or a new app, you receive everything from a single source:

• CX consulting and customer journey workshops

• Concept development for digital signage, interactive displays, sales and advisory tools, websites and self-service portals, gamification or customer feedback solutions

• UX and UI design, motion design and content for various channels

• Development of mobile apps, PWAs and web solutions including integration into existing systems

• Operations, support and continuous improvement, for example through content automation

The result is a connected digital ecosystem in which your touchpoints such as digital signage, apps, portals and feedback solutions work together seamlessly instead of existing as isolated solutions.

A collaboration with jls is suitable for companies and organizations that want to build up their communication and customer experiences digitally or improve them in a targeted way. The focus is always on the customer journey, meaning the question of how people come into contact with your brand at different touchpoints and what they experience there.

Whether SME or large corporation, private-sector or public, regionally rooted or nationally active, what matters is less the industry and more the shared ambition to meaningfully connect people with brands and create long-term added value for both sides. In our references, you will find examples from many different industries across Switzerland.