Added value
- Survey and satisfaction measurement of central stakeholders via all feedback channels (e.g., web surveys or survey link via email).
- Evaluation convenient and central, directly in the evaluation dashboard. And all in real time!
Scope of application
Digitise satisfaction measurement using intuitive questionnaires to capture customer feedback. Whether healthcare, catering or retail, with our Customer Feedback Tool you can always know about the satisfaction of your patients, guests and customers and can immediately identify and react to potential improvements.
Benefits
Quality management
Compare locations
Data in real time
Intuitive design
Hassle-free evaluation
Data located in Switzerland
Our product
opiniooon.
Digital real-time satisfaction measurement at the point of experience
With the multi-channel software solution opiniooon, live digital surveys can be conducted at the point of experience and cross-channel feedback from internal and external stakeholders can be consolidated in real time in a central dashboard.
The Customer Feedback Tool lets you measure the satisfaction of your customers, patients, guests or employees directly on site. Our software allows a live evaluation of all collected feedback data. Companies have the satisfaction of their target group under control at every location and time and can immediately identify potential improvements.
«Thanks to opiniooon, we can pick up guest needs even better and drive improvements in a targeted manner.»
Scope of application
Outpatient & inpatient patient satisfaction
Hospitals, physical practices and medical practices can use opiniooon tablets to conduct patient surveys directly on site or via integration into patient terminals.
Quality management in restaurants
Engaging in honest dialogue with guests is a key challenge. Guests can share their opinions directly on site - a guest survey becomes a meaningful management tool with no additional effort.
Service quality in retail
The feedback tablets allow local customers to share their opinions on the shopping experience.
Comments
Avg. Completion Time (sec.)
Languages
Collected Feedbacks
Questionnaire
An individual short questionnaire asks customers the right questions. Customers can express their satisfaction through various rating scales. With multiple-choice suggested improvements, your customers tell you what you can do even better. Customers can leave a personal comment at the end in a free text field Easily and intuitively capture customer satisfaction.
Evaluation questions · Reasons · Multiple choice · Comments
Dashboard
The online dashboard ensures that companies have customer satisfaction under control 365 days a year. Surveys conducted can be viewed in real time as an overview or individual evaluation. Feedback is aggregated into a satisfaction score and can be compared per location over time. The analysis dashboard immediately evaluates and graphically processes guest surveys. Location managers can check live if their location is on track. Management sees customer satisfaction at a glance at all locations and can immediately see potential for improvement.
Performance overview · Feedbacks · Comparisons
Reports
Individual reports (filter function, PDF report, CSV export) graphically summarise the most important data. Create PDFs or an overview of the current quality figures for each location. With the filter function, locations and location groups can be individually filtered. With a few clicks you can generate individual PDF reports of the feedback data. Feedback data can also be exported via the CSV interface.
PDF Report · CSV Export · Filter function
Multi-channel
The multi-channel function makes it possible to conduct surveys seamlessly across all digital feedback channels. In addition to tablet surveys, you can also send surveys via email or via survey link via SMS, integrate questionnaires directly on your website or map survey links to QR codes.
Email · SMS · Web surveys
«Our goal was to develop a simple survey tool for entrepreneurs.»
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Blog post «Increase guest satisfaction»
