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customer feedback. 

Customer Feedback describes opinions, thoughts and experiences customers have with a company, its products and services. Our satisfaction measurement software allows companies to gain insights into their customers' needs and derive targeted actions from them.

Tablet zur Befragung von Kundenfeedback

Added value

  • Survey and satisfaction measurement of central stakeholders via all feedback channels (e.g., web surveys or survey link via email).
  • Evaluation convenient and central, directly in the evaluation dashboard. And all in real time!

Scope of application

Digitise satisfaction measurement using intuitive questionnaires to capture customer feedback. Whether healthcare, catering or retail, with our Customer Feedback Tool you can always know about the satisfaction of your patients, guests and customers and can immediately identify and react to potential improvements.

Benefits

Award

Quality management

Continuous surveys provide comprehensive quality management.
Browser window with star

Compare locations

One central dashboard can be used to manage every device and compare results.
Clock with flame

Data in real time

See current results of surveys immediately on the dashboard.
Conception

Intuitive design

Our easy-to-understand design encourages users to give feedback.
Target

Hassle-free evaluation

Data obtained from customer feedback can be evaluated at the touch of a button.
Location

Data located in Switzerland

Your data will be stored in Switzerland.
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Our product

opiniooon.

Digital real-time satisfaction measurement at the point of experience

With the multi-channel software solution opiniooon, live digital surveys can be conducted at the point of experience and cross-channel feedback from internal and external stakeholders can be consolidated in real time in a central dashboard.

The Customer Feedback Tool lets you measure the satisfaction of your customers, patients, guests or employees directly on site. Our software allows a live evaluation of all collected feedback data. Companies have the satisfaction of their target group under control at every location and time and can immediately identify potential improvements.

Frau klickt auf Tablet und gibt Feedback mit Smiley

«Thanks to opiniooon, we can pick up guest needs even better and drive improvements in a targeted manner.»

Patrick Scheidegger, COO ZFV Unternehmungen​

Scope of application

Outpatient & inpatient patient satisfaction
Hospitals, physical practices and medical practices can use opiniooon tablets to conduct patient surveys directly on site or via integration into patient terminals.
 

Quality management in restaurants
Engaging in honest dialogue with guests is a key challenge. Guests can share their opinions directly on site - a guest survey becomes a meaningful management tool with no additional effort.

Service quality in retail
The feedback tablets allow local customers to share their opinions on the shopping experience.


Comments

Avg. Completion Time (sec.)

Languages

Collected Feedbacks

Questionnaire

An individual short questionnaire asks customers the right questions. Customers can express their satisfaction through various rating scales. With multiple-choice suggested improvements, your customers tell you what you can do even better. Customers can leave a personal comment at the end in a free text field Easily and intuitively capture customer satisfaction.

 

Evaluation questions · Reasons · Multiple choice · Comments

Dashboard

The online dashboard ensures that companies have customer satisfaction under control 365 days a year. Surveys conducted can be viewed in real time as an overview or individual evaluation. Feedback is aggregated into a satisfaction score and can be compared per location over time. The analysis dashboard immediately evaluates and graphically processes guest surveys. Location managers can check live if their location is on track. Management sees customer satisfaction at a glance at all locations and can immediately see potential for improvement.

 

Performance overview · Feedbacks · Comparisons

Reports

Individual reports (filter function, PDF report, CSV export) graphically summarise the most important data. Create PDFs or an overview of the current quality figures for each location. With the filter function, locations and location groups can be individually filtered. With a few clicks you can generate individual PDF reports of the feedback data. Feedback data can also be exported via the CSV interface.

 

PDF Report · CSV Export · Filter function

Multi-channel

The multi-channel function makes it possible to conduct surveys seamlessly across all digital feedback channels. In addition to tablet surveys, you can also send surveys via email or via survey link via SMS, integrate questionnaires directly on your website or map survey links to QR codes.

 

Email · SMS · Web surveys

«Our goal was to develop a simple survey tool for entrepreneurs.»

Sebastian Richner, Product Developer

Interesse?
Schreib Simon:

Simon Lütenegger

Chief Business Development Officer

simon.luetenegger@jls.ch

Contact me

Interesse?
Schreib Simon:

Simon Lütenegger

Chief Business Development Officer

simon.luetenegger@jls.ch

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